Debt Recovery
As a subsidary of Finance System, Inc., KO-Pay has the tools and over 60 years of experience collecting your anesthesia accounts.
No Up-Front Costs
Our anesthesia billing and management services are provided on a contingency basis, meaning, there are no up-front costs and the client is only charged a small percentage if and when a collection payment is made. When applicable, we'll link these new accounts to the same guarantor and scrub for deceased, bankruptcy, eligibility and presumptive charity-related statuses. Based on our scoring and segmentations methodology, accounts are strategically assigned to automated workflows proven to prompt the right response and result.
Bill Reminders
We'll customize a series of managed omni-channel communications, including recovery letters, messages, calls, texts and emails based on your organization's unique requirements that will engage your patients more effectively, enhance communication and increase your collections.
Our SMS text messaging service, KO-txt, allows for instant communication to your consumers. Sending bill reminders, payment confirmations and important due date alerts. Patients can respond via standard command codes or connect directly with an account representative through a call-back number.
KO-dial is our automated outbound calling tool for reaching, communicating with and collecting payments and other information from your patients. KO-dial can provide custom-tailored and interactive collection calls to your patients, who are offered the choice of automated service or can speak directly with a staff member.
Ability for your patients to pay 24/7/365
Consumers are also offered a full-service online portal where they can view their current account status, make payments or negotiate a payment plan without human intervention. Our inbound and outbound Integrated Voice Response (IVR) system offers payment options and questionnaire answers via the consumers touchtone phone.
Missing Locator
KO-Pay improves recovery by locating your lost patients. This is a no-cost service that is included in our collection program. We use skip tracing tools to help locate or update phone numbers, addresses, assets, and places of employment.
Resources Include:
Access to over 40 BILLION records
Data compiled from more than 10,000 independent sources
Comprehensive Individual Reports
Data We Locate & Update:
Current Addresses
Cell Phone
Telephone (VoiP)
Relatives
Roomates
Associates
Property
Employment or Business
Professional Licenses
Bank Accounts
Legal Action
When all voluntary collection efforts have been exhausted, legal action can be used to recover your accounts. KO-Pay has a full legal department in house, as well as attorneys in every state we serve. Before placement, accounts are reviewed to ensure that the consumer has a good address, ownership of real property, verified full-time employment and/or is neither indigent, nor on welfare. Only when assets are sufficient and tangible is a recommendation made to refer to legal counsel. Accounts are referred to our legal department when our call center receives several broken promises or no voluntary payment. Written authorization is secured from the client prior to taking action. When litigation is imminent, we absorb all court costs, filing and legal fees. We only request to file suit against the consumers that are fully capable of paying their obligation, but instead have chosen to ignore or refuse all payment requests.
